Tag Archives: SAAS

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HIRING FOR CUSTOMER SUCCESS MANAGER !! EXPERIENCE – 4 TO 7 YEARS !! LOCATION – PUNE !! SALARY – COMPETITIVE

Job Title – Customer Success Manager

Experience: 4 – 7 years

Location – Baner, Pune

Responsibilities:
 Create a complete customer success process and team to drive retention, renewals, adoption,
training, on-boarding, customer satisfaction, engagement and growth
 Increase customer satisfaction by understanding business needs, on-boarding and training and to
facilitate additional help and resources, as applicable through the customer journey.

 Serve as the primary post-sales point of contact with customers. Create strong relationships and
work with customers to establish and achieve critical goals, or other key performance indicators
along with providing regular feedback at every step of the customer journey.
 Track and monitor customer activity and usage patterns to identify churn risk and work proactively
to eliminate churn risk
 Act as an escalation point for customers to drive problem resolutions in a timely and proactive
manner
 Maintain a deep understanding of our product and industry knowledge to be able to tell customers
about the most relevant features/functionality for their specific business needs
 Serve as the voice of the customer and provide internal feedback on product improvements, feature
requests and bugs.
 Document all communication with users and accounts accurately and in a timely manner via various
tools. Ensure that issues are escalated appropriately to internal departments and management.
 Regularly update all training materials, resources, FAQ’s etc.
 Upsell and Upgrade Customers, as applicable

Required Experience and Skills:
●     Minimum 2 years of Customer Success, Account Management, Customer Service & Training
●     Past experience of setting up customer success divisions
 Strong written and verbal communication skills with a good technical aptitude.
 Proficiency in ecommerce and mobile products is a plus
●     Prior Experience of working with a SaaS company is mandatory
●     Good understanding of web applications, mobile applications and marketing tools would be
preferred
●     MBA Graduates would be preferred

Interested candidates can forward their updated CV on

shriya.puri@isourcecorp.com

ph no – 9325772061

All India, IT jobs, IT Jobs, jobs, Jobs, Jobs in India, Pune, Pune Jobs, Pune Jobs

HIRING FOR SALES EXECUTIVE !! EXPERIENCE – 2 TO 5 YEARS !! LOCATION – PUNE !! SALARY – COMPETITIVE

Job Title – Jr/Sr. Sales Executive/ Manager
Exp – 2-5 Years
Location – Baner, Pune
US timings – 6:00PM – 3:00AM
 
Job Profile
 
We are looking for self-motivated and goal-oriented individuals with good business acumen to join our
sales team in Pune.
The person will be responsible for interacting with relevant C-level executives from organizations and
bring them on board to create native mobile applications for their online web stores.
A strong track record in B2B Telephone based sales for small businesses, a clear and persuasive &
consultative communication style, and the ability to balance tremendous drive and determination with
striking up and maintaining excellent client relationships, is essential.
Team Management, Time management coupled with strong ability to personally make 100+ calls per day
minimum are crucial to be successful in this role.
Key Responsibilities:
– Generate Personal and Team Sales Revenues
– To successfully generate and close marketing leads for e-commerce stores / companies Globally through
Tele-calling
– To perform outbound lead generation in identified target accounts and non-identified accounts with
product fit.
– Strong ability to make outbound calls and demos on video calls (Skype etc) and present our product to
customers
– To initiate and maintain timely follow-ups with new clients under minimal supervision
– To aim at attaining pre-determined sales targets in assigned regions and industry categories
– Complete understanding on SPIN sales
– Strong background in generating qualified leads and converting them within the given sales cycle
– Prior Experience in International Markets
– To consistently meet and exceeded personal and team goals.
Desired Skills & Experience:
– Relevant B2B Sales experience with 2- 5years’ experience in an outbound Tele Sales positions
– Ability to build professional relationship with C-level executives telephonically
– Strong customer development and relationship management skills
– Exceptional written and oral communication skills.
– Self-motivated with a positive attitude.
– Good Analytical, positioning and negotiation skills.
– Good team player in a target-driven environment.
– Prior Experience in working International Markets
– Good knowledge on eCommerce Web Stores and Mobile Apps would be preferred
– You have software development knowledge experience, ideally selling enterprise software or solutions
Interested candidates can forward their updated Cv at
ph no – 9325772061
Ecommerce / Webcommerce jobs, Jobs in India, Mumbai Jobs, Pune, Pune Jobs, Pune Jobs, Sales Jobs

Hiring for Enterprise Sales Manager with experience of 3-8 years for Mumbai & Pune location.

Job Title: Enterprise Sales Manager

Experience: 3 – 8 years

Location: Pune / Mumbai

Salary: Competitive

The Role:

  • Proven experience in identifying, prospecting and developing new business, by effectively building prospect lists and strong ability to transition prospects to clients.
  • Have a primary focus on new business and proven experience in closing enterprise-wide complex sales solutions, by structuring innovation, integrated solutions that provide Large Businesses decision makers value and support in achieving their business goals.
  • Maintain and assigned pipeline of enterprise projects and drive annual revenue through sales and account management.
  • Maintain and follow up with all inbound enterprise queries. Ability to innovate and strategise to increase inbound requests and conversions for enterprise projects.
  • Performing screen share demos of our product to show clients how to set up their mobile commerce solutions successfully.
  • Uphold active engagement with existing leads through a tailored and customized approach. You must come up with creative follow-up communications designed to increase contact interest in our mobile commerce solution.
  • Maintain CRM system with accurate customer and pipeline information.
  • Maintain competitive knowledge & focus.
  • Provide regular feedback to product, marketing, customer success, and technical support teams to ensure continuous improvement at all levels in the organization.

Requirements:

  • Should have proven track record in consultative sales experience, preferably in high technology (business application software sales / SaaS Products).
  • Experience of working with businesses using e-commerce platforms such as Shopify, Magento, Salesforce Demand Cloud etc.
  • Strong technical acumen and understanding to lead enterprise projects from prospecting to closures. Speaking intelligently about technical things like API, Integrations, Plug-ins etc. You need to be comfortable as such discussions will be part of all the demos and presentations.
  • Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.
  • Consistent track record of annual sales overachievement.
  • Ability to prospect, conduct effective presentations and manage C-level and senior level relationships within medium and large organizations. E-Commerce businesses will be an added advantage.
  • Strong leadership skills & demonstration of intellect, drive, executive presence, and sales acumen
  • Strong written communication skills.
  • Time management skills and ability to prioritize tasks within deadlines.

Interested candidate can drop their updated CV at sangden.sherpa@isourcecorp.com

7755901232

jobs

SaaS Product Manager Pune 5-8 yrs exp

Title: Product Manager

Location: Pune

Education: MBA

Experience: 5-8 years

Our client is looking for Product Manager with minimum 5+ years of  experience as a Product Manager who is passionate about building products that customers love.  Product Manager will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy

Looking for candidates from SAAS based /product based companies with Business to Business companies only.

Required Experience and skills:

  • Minimum 5+ years of experience in product management.
  • 5+ years of experience in managing all aspects of a successful product throughout its lifecycle.
  • 5+ years of experience in developing product and marketing strategies and effectively communicate recommendations to executive management.​​​​​​​
  • Strong problem solving skills and willingness to roll up one’s sleeves to get the job.
  • At least 2 years of working with a SaaS company is mandatory.
  • Skilled at working effectively with cross functional teams in a matrix organization.
  • Excellent written and verbal communication skills.
  •  MBA Graduates would be preferred.

Responsibilities:

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Create buy-in for the product vision both internally and with key external partners
  • Develop product pricing and positioning strategies
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
  • Act as a product evangelist to build awareness and understanding
  • Represent the company by visiting customers to solicit feedback on company products and services.

Interview Process: – 

Telephonic for out of Pune candidates

F2F – for Pune based candidates

Please email your updated resume along with current ctc, expected ctc and notice period to prajkta.dixit@isourcecorp.com

Jobs, Marketing Jobs, Pune Jobs, Pune Jobs

Head Product Marketing – SAAS Product. Pune

Title: Head – Product Marketing

Location: Pune

Experience: 10-15 years

Education: MBA from Tier 1 College

Our Client looking for Product Marketing Head with   5+ years of experience in Product Marketing , Online Marketing, SAAS marketing

MANDATORY:

  • At least 2+ years of experience as Product Marketing Head
  • Experience building a Product Marketing Team of more than 10 Product Marketing Managers
  • MBA education
  • ONLY B2B (SAAS) companies

Required Experience and Skills:

  • 5+ experience in digital marketing, product marketing, SAAS Marketing and/or product management, classic B2B (Business to Business) marketing experience from a new technology sector.
  • 5+ experience in online marketing, Direct Marketing, Brand Marketing​​​​​​​.
  •  Experience of operating in a start-up environment. With the ability, commercial acumen and gravitas to manage a big team, should have a strong ‘online’ focused marketing background with an obsession on ROI
  • Experience on using online channels to drive ‘sign ups’ and awareness, with  an obsession for ROI.
  • Excellent communicator and creative thinker, with an ability to use data to inform all decisions.
  • Proficiency in marketing automation and blogging software in order to generate traffic, convert visitors into leads, and then nurture them (using dynamic workflows) into converted customers.
  • 5+ experience in building and managing a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.)
  • Strong written and verbal communication skills.

Responsibilities:

  • Strategic Marketing; create a robust marketing plan, working closely with key stakeholders to get buy-in and help implement it
  • GTM Planning; segment the market and develop a plan to acquire new clients using innovative online channels
  • Online Marketing; work with specialist agencies across display advertising, SEO, PPC, affiliates and social media
  • Direct Marketing; develop & execute an e-CRM content strategy to nurture leads into the sales funnel
  • Brand Marketing; plan and execute relevant events, complimented by a webinar series
  • Analysis; tight measurement of the ROI & pipeline analysis
  • Budget Management
  • Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers).
  • Optimize our marketing automation and lead nurturing processes through email, content, and social channels.
  • Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.
  • Grow our email list organically, not through bought or rented lists.
  • Manage various email campaigns, including the template designs, calls-to-action, and content used in our email sends.
  • Segment lists based on behaviors like past email engagement and website interactions (content downloads, site page visits, etc.).
  • Entrepreneurial, hungry, flexible, comfortable in a fast growing business
  • Measure results and optimize the lead nurturing workflows for these segments to convert leads into customers.
  • Work to minimize list decay and unsubscribes while increasing the productivity of our email sends.
  • Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.

​​​​​​​Interview Process: –

F2F

Please email your updated resumes along with current ctc, expected ctc and notice period to prajkta.dixit@isourcecorp.com