Tag Archives: customer handling


Job Title – Customer Success Manager

Experience: 4 – 7 years

Location – Baner, Pune

 Create a complete customer success process and team to drive retention, renewals, adoption,
training, on-boarding, customer satisfaction, engagement and growth
 Increase customer satisfaction by understanding business needs, on-boarding and training and to
facilitate additional help and resources, as applicable through the customer journey.

 Serve as the primary post-sales point of contact with customers. Create strong relationships and
work with customers to establish and achieve critical goals, or other key performance indicators
along with providing regular feedback at every step of the customer journey.
 Track and monitor customer activity and usage patterns to identify churn risk and work proactively
to eliminate churn risk
 Act as an escalation point for customers to drive problem resolutions in a timely and proactive
 Maintain a deep understanding of our product and industry knowledge to be able to tell customers
about the most relevant features/functionality for their specific business needs
 Serve as the voice of the customer and provide internal feedback on product improvements, feature
requests and bugs.
 Document all communication with users and accounts accurately and in a timely manner via various
tools. Ensure that issues are escalated appropriately to internal departments and management.
 Regularly update all training materials, resources, FAQ’s etc.
 Upsell and Upgrade Customers, as applicable

Required Experience and Skills:
●     Minimum 2 years of Customer Success, Account Management, Customer Service & Training
●     Past experience of setting up customer success divisions
 Strong written and verbal communication skills with a good technical aptitude.
 Proficiency in ecommerce and mobile products is a plus
●     Prior Experience of working with a SaaS company is mandatory
●     Good understanding of web applications, mobile applications and marketing tools would be
●     MBA Graduates would be preferred

Interested candidates can forward their updated CV on


ph no – 9325772061

Exciting Job opportunity for Business Operations Executive !! Exp- 0 to 1 Yrs !! Salary- Competitive !! Location- Magarpatta, Pune !!

Title: Business Operations Executive | Pune | 0 to 1 yrs of Experience | MBA Freshers and Graduates


Designation : Business Operations Executive

Location: Pune

Eligibility : MBA / Graduates freshers / B.Com / B.A. / B.Sc.

Experience: Fresher or Graduates with upto 1 year of experience


About :

iSource Services is a business services platform and career services organization with distinct interest in staffing and recruitment and career solutions (Resume Builder). We manage independent brands that are well recognised in their respective domains and are deeply committed to provide outstanding professional expertise to our clients and retail customers in the staffing and e-commerce domain.



Major Responsibilities :

  • To understand and assist the business operations
  • Be a part of business strategy and product/service launches
  • Will be a part of Client coordination and involved in team management
  • Will be expected to understand and assist the organisation in various business operations, strategy and delivery.
  • Will be responsible to ideate and understand the e-commerce domain and implement organisational strategy
  • Will be also responsible to interact with clients and customers


Skills :

  • Well developed and immaculate speaking and writing skills in English
  • Clear thought process with the ability to articulate and understand complex business operations
  • Ability to face challenges and improvise to find solutions to real world business problems
  • Strong and confident approach with the ability to think independently
  • Ability to handle stress and changing business needs.


Interested candidates send your CV at Neha.thakur@isourcecorp.com