Provides prompt and courteous service to internal inquiries within one business day.
Reviews Tier 1 and/or Tier 2 requests via e-mail and web-based ticketing system.
Responds to all requests within 1 business
Fulfills Deployment Plans sent from Implementation teams and course packaging/brandin
Uses logical working knowledge of cloud-based applications to troubleshoot Systems.
Performs tests to isolate source of web-facing issues.
Maintain a prioritized issue list, success criteria, and correlated action plan to drive resolution to critical issues that are escalated to the development team.
Verifies technical fixes from the development team.
Act as a liaison for all joint Support and Development escalations, reporting back the current status to key stakeholders.
Focus on problem avoidance. Works with other teams to develop processes and procedures to remediate repeating escalations.
Skills/Experience:
Technical background should enable candidate to troubleshoot issues relating to web-based training products that reside in the cloud and are used by corporate customers within their internal networks.
Minimum 2 years of experience.
Ability to effectively manage development escalations arising from internal teams.
Genuine passion for customer service with interpersonal and diplomatic skills.
Excellent grammar and written communications skills.
Job Title : Software Support Engineer Job Type : Permanent Job Location : Pune India Job Salary : Competitive
Experience : 4 to 8 years.
Responsibilities:
— Troubleshoots & develop technical solutions.
— Design, build, and maintain efficient, reusable, and reliable C# / PHP code.
–Providing technical support on software for internal and external clients and solving technical issues.
— Ensure the best possible performance, quality, and responsiveness of applications.
— Identify bottlenecks and bugs, and devise solutions to these problems.
–Creating root cause analysis document
–Help maintain code quality, organization, documentation and automation.
Skills/Experience:
— Minimum 4 years of hands on experience in developing Web applications using ASP.Net (C#), PHP and
MVC.
-Strong understanding of Object Oriented programming.
–Demonstrable skill in writing reusable C# code.
–Knowledge of Object Oriented PHP programming
— Experience working with and creating REST API
— Strong knowledge with MVC frameworks such as Laravel, Zend etc
–Familiarity with SQL/NoSQL/MongoDB databases and their declarative query languages .
Title : Software Support Engineer Type : Permanent Location : Pune Salary : Competitive
Experience : 4 to 8 years.
Responsibilities:
— Troubleshoots & develop technical solutions.
— Design, build, and maintain efficient, reusable, and reliable C# / PHP code.
–Providing technical support on software for internal and external clients and solving technical issues.
— Ensure the best possible performance, quality, and responsiveness of applications.
— Identify bottlenecks and bugs, and devise solutions to these problems.
–Creating root cause analysis document.
–Help maintain code quality, organization, documentation and automation.
Skills/Experience:
— Minimum 4 years of hands on experience in developing Web applications using ASP.Net (C#), PHP and MVC.
-Strong understanding of Object Oriented programming.
–Demonstrable skill in writing reusable C# code.
–Knowledge of Object Oriented PHP programming
— Experience working with and creating REST API
— Strong knowledge with MVC frameworks such as Laravel, Zend etc
–Familiarity with SQL/NoSQL/MongoDB databases and their declarative query languages .
Provides prompt and courteous service to internal inquiries within one business day.
Reviews Tier 1 and/or Tier 2 requests via e-mail and web-based ticketing system.
Responds to all requests within 1 business day
Fulfills Deployment Plans sent from Implementation teams and course packaging/branding.
Uses logical working knowledge of cloud-based applications to troubleshoot Systems.
Performs tests to isolate source of web-facing issues.
Maintain a prioritized issue list, success criteria, and correlated action plan to drive resolution to critical issues that are escalated to the development team.
Verifies technical fixes from the development team.
Act as a liaison for all joint Support and Development escalations, reporting back the current status to key stakeholders.
Focus on problem avoidance. Works with other teams to develop processes and procedures to remediate repeating escalations.
Skills/Experience:
Technical background should enable candidate to troubleshoot issues relating to web-based training products that reside in the cloud and are used by corporate customers within their internal networks.
Minimum 2 years of experience.
Ability to effectively manage development escalations arising from internal teams.
Genuine passion for customer service with interpersonal and diplomatic skills.
Excellent grammar and written communications skills.
Experience : 4 to 8 years. Job Type : Permanent Location : Pune Salary : Competitive
Responsibilities:
— Troubleshoots & develop technical solutions.
— Design, build, and maintain efficient, reusable, and reliable C# / PHP code.
–Providing technical support on software for internal and external clients and solving technical issues.
— Ensure the best possible performance, quality, and responsiveness of applications.
— Identify bottlenecks and bugs, and devise solutions to these problems.
–Creating root cause analysis document.
–Help maintain code quality, organization, documentation and automation.
Skills/Experience:
— Minimum 4 years of hands on experience in developing Web applications using ASP.Net (C#), PHP and MVC.
-Strong understanding of Object Oriented programming.
–Demonstrable skill in writing reusable C# code.
–Knowledge of Object Oriented PHP programming
— Experience working with and creating REST API
— Strong knowledge with MVC frameworks such as Laravel, Zend etc
–Familiarity with SQL/NoSQL/MongoDB databases and their declarative query languages .
Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.).
Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers).
Optimize our marketing automation and lead nurturing processes through email, content, and social channels.
Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.
Build and manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.
Create shareable content appropriate for specific networks to spread both our brand and our content.
Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences.
Drive consistent, relevant traffic and leads from our social network presence.
Explore new ways to engage and identify new social networks to reach our target buyers.
Track, measure, and analyze all initiatives to report on social media ROI.
Create 1–2 free resources each month to drive leads, subscribers, awareness, and/or other important metrics (examples include ebooks, whitepapers, infographics, guides, templates, etc.).
Blog on an ongoing basis to support and promote your offers and to attract site visitors through search, social media, and email subscribers.
Grow our subscriber base by providing them with regular, helpful content that’s aligned with their needs and interests.
Collaborate with designers, product marketers, sales professionals, and external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience.
Convince others that your creative ideas are worth investing time and effort in. This role is at the core of the marketing team, and others will rely on your work every single day.
Grow our email list organically, not through bought or rented lists.
Manage various email campaigns, including the template designs, calls-to-action, and content used in our email sends.
Segment lists based on behaviors like past email engagement and website interactions (content downloads, site page visits, etc.).
Measure results and optimize the lead nurturing workflows for these segments to convert leads into customers.
Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.
Creating content customers actually need and want.
Sharing content on the channels used by consumers.
Measuring the results of content marketing campaigns.
Your typical duties depend on your role within a team but may include:
Coming up with ideas and creating useful content for clients which also attracts customers.
Developing a campaign that drives traffic, improves customer engagement, leads and sales.
Ensuring all content is on-brand and consistent in terms of style, tone of voice and quality.
Helping to create a marketing strategy which supports and extends marketing initiatives.
Making sure the campaign meets the objectives of the client while remaining within budget.
Primarily responsible for Inbound Marketing & Lead Generation. Email Marketing – Product Lifecycle & Customer Success Emailers
Lead Nurturing
Content Marketing – Blog & Landing Pages
Website Content
Social Media
Build Thought Leadership and drive traffic from Quora
Title: Business Operations Executive | Pune | Â Experience- 0.6 yrs + | Graduate / MBAÂ
Designation : Business Operations Executive
Location: Pune
Eligibility : Graduates / PG / Fresher
Experience: Fresher or Graduates with up to 2 year of experience
Salary- Best in industry ! incentives
About :
iSource Services is a business services platform and career services organization with distinct interest in staffing and recruitment and career solutions (Resume Builder). We manage independent brands that are well recognised in their respective domains and are deeply committed to provide outstanding professional expertise to our clients and retail customers in the staffing and e-commerce domain.
Prospects:
You should be comfortable dealing with C-level and Leadership clients with ample opportunities to grow in the system.
Chances for quick promotions with a clear defined role in making a great career in Business Operations on a Global Scale.
Great incentives to boot with the opportunity to learn new exciting skills in E-commerce and online B2B and B2C domain.
Major Responsibilities :
Active participation in creating organizational strategy and should have good understanding of e-commerce domain
To help run the business operations smoothly.
Understanding various aspects of business operations, strategy and delivery.
Assist to create business strategy and involve in product/ service launches
Empathetic to client needs.
Interaction with clients
Skills :Â
Well developed and immaculate speaking and writing skills in English
Clear thought process with the ability to articulate and understand complex business operations
Ability to face challenges and improvise to find solutions to real world business problems
Strong and confident approach with the ability to think independently
Ability to handle stress and changing business needs.
Provide leadership to the FC operations across the country
Drive and own the productivity and performance accuracy in operations
Develop or improve processes to scale up performance metrics and to drive cost efficiencies
Plan, Execute, Analyse and Improve operations to achieve required productivity and performance metrics
Identify risks and issues for effective resolution ensuring no impact to service levels
Implement and manage 3PLs where applicable
Collaborate with internal stakeholders sales & marketing, procurement, customer support, finance to ensure internal processes/expectations are satisfied
Other Requirements –
12 to 15 years of experience in an E-commerce operations environment with a minimum of 3 years’ experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility.
Passion to deliver a delightful customer experience
Job Knowledge/Skills
Ability to understand key metrics, analyse and conclude actions required for process improvements and operational efficiency; Business and Financial planning experience is preferred
Ability to develop, test and execute ideas to improve customer experience and operational efficiency with attention to details
Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs
Ability to handle the fast paced and changing priorities with required urgency
Managing escalations and crisis with exceptional problem-solving skills
— Troubleshoots & develop technical solutions.
— Design, build, and maintain efficient, reusable, and reliable C# / PHP code.
–Providing technical support on software for internal and external clients and solving technical issues.
— Ensure the best possible performance, quality, and responsiveness of applications.
— Identify bottlenecks and bugs, and devise solutions to these problems.
–Creating root cause analysis document
–Help maintain code quality, organization, documentation and automation.
Skills/Experience:
— Minimum 4 years of hands on experience in developing Web applications using ASP.Net (C#), PHP and
MVC.
-Strong understanding of Object Oriented programming.
–Demonstrable skill in writing reusable C# code.
–Knowledge of Object Oriented PHP programming
— Experience working with and creating REST API
— Strong knowledge with MVC frameworks such as Laravel, Zend etc
–Familiarity with SQL/NoSQL/MongoDB databases and their declarative query languages .
