Role- General Manager “ Fulfillment Operations

Exp-10 to 15 Yrs

Salary-Competitive

Location- Bengaluru

General Manager “ Fulfilment Operations role is designed to facilitate leadership for the high demanding, fast-paced operations of delivery of health care services in an e-commerce environment.

• Operations and Delivery experience mandatory
• Experience in leading the existing team and as per requiremet can expand.

Reporting to the COO, this role will play a pivotal part in ensuring success of the companys commitment to its customers. Ability to adapt, drive change and deploy new solutions are essentials.

Working closely with procurement, Customer Support, Finance and Marketing teams, the role is expected to drive operational efficiencies and deploy new processes, models, and programs aimed at improving key performance metrics around overall service levels and end-to-end order processing.

Role is expected to have a hands-on approach and ability to mix strategy to facilitate change and achieve short and long-term goals. Ability to build and manage partnerships will be a key aspect.

Candidate with excellent communication skills, detail oriented approach, passion towards customer service and experience in managing big teams (both internal and external) to drive operations will be preferred.

• Provide leadership to the FC operations across the country
• Drive and own the productivity and performance accuracy in operations
• Develop or improve processes to scale up performance metrics and to drive cost efficiencies
• Plan, Execute, Analyse and Improve operations to achieve required productivity and performance metrics
• Identify risks and issues for effective resolution ensuring no impact to service levels
• Implement and manage 3PLs where applicable
• Collaborate with internal stakeholders sales & marketing, procurement, customer support, finance to ensure internal processes/expectations are satisfied

• Bachelor’s or Masters degree in related field
• 12 to 15 years of experience in an E-commerce operations environment with a minimum of 3 years’ experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility.
• Passion to deliver a delightful customer experience

• Ability to understand key metrics, analyse and conclude actions required for process improvements and operational efficiency; Business and Financial planning experience is preferred
• Ability to develop, test and execute ideas to improve customer experience and operational efficiency with attention to details
• Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs
• Ability to handle the fast paced and changing priorities with required urgency
• Managing escalations and crisis with exceptional problem-solving skills
• Ability to multi-task

Interested candidates send your CV at Neha.thakur@isourcecorp.com

Call Me at 9765279069