Role- Client Engagement Leader

Exp- 3 to 6 yrs

Location- Mumbai

Job brief : 

We are looking for a passionate Engagement Leaders who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of captive customer base, connecting with key business executives and stakeholders. 

You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. You will also be responsible for maintaining and growing base-revenue of your territory of accounts. 

Responsibilities : 

– Operate as the lead point of contact for any and all matters specific to your customers 

– Build and maintain strong, long-lasting customer relationships 

– Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors 

– Ensure the timely and successful delivery of our solutions according to customer needs and business objectives 

– Communicate clearly the progress of fortnightly/monthly initiatives to internal and external stakeholders 

– Forecast and track key account metrics 

– Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment 

– Own the renewal of contracts for captive account base 

– Create complete account plans 

– Ensure timely payment of invoices from the client’s end 

– Assist with high severity requests or issue escalations as needed 

Requirements : 

– Proven consulting, account management, customer success or other relevant experience 

– Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level 

– Experience in delivering client-focused solutions based on customer needs 

– Proven ability to manage multiple projects at a time while paying strict attention to detail 

– Excellent listening, negotiation and presentation skills 

– Excellent verbal and written communications skills 

– 3-5 years of relevant experience