Tag Archives: Tech support Engineer

Hiring for Technical support engineer with experience of 2-5 years for Pune location.

Job Title : Technical Support Engineer

Experience:  2-5 years

Job  Type : Permanent

Job  Location : Pune, India


  • Provides prompt and courteous service to internal inquiries within one business day.
  • Reviews Tier 1 and/or Tier 2 requests via e-mail and web-based ticketing system.
  • Responds to all requests within 1 business
  • Fulfills Deployment Plans sent from Implementation teams and course packaging/brandin
  • Uses logical working knowledge of cloud-based applications to troubleshoot Systems.
  • Performs tests to isolate source of web-facing issues.
  • Maintain a prioritized issue list, success criteria, and correlated action plan to drive resolution to critical issues that are escalated to the development team.
  • Verifies technical fixes from the development team.
  • Act as a liaison for all joint Support and Development escalations, reporting back the current status to key stakeholders.
  • Focus on problem avoidance. Works with other teams to develop processes and procedures to remediate repeating escalations.


  • Technical background should enable candidate to troubleshoot issues relating to web-based training products that reside in the cloud and are used by corporate customers within their internal networks.
  • Minimum 2 years of experience.
  • Ability to effectively manage development escalations arising from internal teams.
  • Genuine passion for customer service with interpersonal and diplomatic skills.
  • Excellent grammar and written communications skills.
  • Extremely detail-oriented and accurate.
  • Experience handling customer escalations preferred.
  • Bachelors / Master’s degree in one of the following areas: Computer Science, Information

Technology or related field.

Interested candidate can drop their CV at sangden.sherpa@isourcecorp.com