Role- Client Engagement Leader

Exp- 4 to 7 yrs

Salary- Competitive

Location- Mumbai

Job Brief

We are looking for a passionate Engagement Leaders who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of captive customer base, connecting with key business executives and stakeholders.

You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. You will also be responsible for maintaining and growing base-revenue of your territory of accounts.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and business objectives
• Communicate clearly the progress of fortnightly/monthly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Own the renewal of contracts for captive account base
• Create complete account plans
• Ensure timely payment of invoices from the client’s end
• Assist with high severity requests or issue escalations as needed

Requirements

• Proven consulting, account management, customer success or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• 3-5 years of relevant experience